TERMS OF SERVICE

These terms govern your use of the 3 Mile BBQ website, ordering system, and services — including online orders, kiosk and window orders, advance orders, and catering. By placing an order or submitting a request, you agree to these terms.

3 Mile BBQ is an independent barbecue food trailer operating at NEEP Collective in El Paso, Texas. We smoke in limited batches, and our menu reflects what's actually on the smoker each service day.

Prices are as displayed on our menu, plus applicable sales tax. Payment is due when you place your order — by card (processed by Square) or cash at the window. Your order is accepted when you receive an order confirmation or buzzer.

Combo pricing and menu options apply as described at the time of ordering. We may correct pricing errors and cancel and refund an order affected by one.

Barbecue is slow food and we cook in batches — when we're sold out, we're sold out, and menu items may become unavailable without notice. Day-limited meats only appear on their service days. Advance orders are subject to our confirmation; if we can't fulfill an order, we'll cancel it and refund any payment in full.

Orders are picked up at the trailer using your assigned buzzer. Please pick up promptly once your buzzer goes off — hot food waits for no one, and we can't hold orders indefinitely.

Submitting a catering request is an inquiry, not a confirmed booking. A catering engagement exists only after we send a quote and you accept it — most catering dates require a deposit to reserve. Guest counts and menu changes may have deadlines described in your quote.

We prepare and smoke all food on shared equipment in a trailer kitchen. Cross-contact with common allergens is possible, and we cannot guarantee an allergen-free environment. If you have an allergy or dietary concern, tell us before ordering so we can help you choose — but the decision to eat our food is yours.

If something's wrong with your order, contact us as soon as possible — at the window or through our contact page. We'll make it right where we can; refunds are issued at our discretion, and card refunds are processed back through Square.

Our website and ordering system are for personal, non-commercial use — placing real orders and sending real requests. Don't misuse the system, submit false or fraudulent requests, interfere with its operation, or attempt to access other customers' data.

Our name, logo, menu content, photography, and site content belong to 3 Mile BBQ. You may not reuse them commercially without our permission.

Our services are provided "as is." To the maximum extent permitted by law, 3 Mile BBQ is not liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid for the order at issue.

These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

We may update these terms from time to time; the current version is always on this page with its "last updated" date. Questions? Reach us through any method on our contact page.